Order Queries

• How do I contact Trouva?
• How can I cancel my order?
• How can I get an order confirmation?
• What if I receive a wrong item?
• What if my order is damaged or faulty?
• What if my order goes through twice?

See all 12 articles

Delivery Queries

• Where is my order?
• What are your delivery times?
• Where do you ship to?
• How much do you charge for shipping?
• What happens if I'm not in when my order arrives?
• Can I contact your delivery company?

See all 15 articles

Returns & Refunds

• What is your Returns Policy?
• How do I return an item?
• Can I return items internationally?
• Which products cannot be returned?
• Can I exchange an item?
• How will I be refunded?

Payments & Promotions

• What payment methods do you accept?
• How do I use my discount code?
• When will I be charged?
• What currencies can I shop in?
• Why has my payment failed?
• How do I obtain a VAT receipt?

See all 9 articles

Products & Stock

• What is Trouva?
• Are your electronics and light fittings suitable for my country?
• Can you advise regarding size and fit?
• Do you offer a price matching service?

Account

• How can I delete my account?