There could be a number of reasons why you are having trouble signing into your account. There are a couple of things you can try to sign in:
- Make sure you are using your correct login details. Your login email is usually the email you’ve received notices from us previously.
- Reset your password; you can do this here https://www.trouva.com/forgot by entering your login email.
- If the above steps do not work for you, contact our team with your full name, address and any details of your current or previous orders.