I'm having trouble signing into my account

There could be a number of reasons why you are having trouble signing into your account. There are a couple of things you can try to sign in:

Make sure you are using your correct login details. Your login email is usually the email you’ve received notices from us previously.
Reset your password; you can do this here https://www.trouva.com/forgot by entering your login email.
If the above steps do not work for you, contact our team with your full name, address and any details of your current or previous orders.