What happens if I'm not in when my order arrives?

This will vary depending on the courier service that is delivering your package. The courier may make a number of delivery attempts before leaving a card for you to rearrange delivery, or instructions to pick up the parcel from a local Access Point. Please use the tracking link and code supplied in your tracking email (or accessible from your Account) to keep track of where your package is.

Some of our delivery partners, eg. UPS and DHL, allow you the flexibility to manage your delivery. Please follow the links in their tracking emails to make any required changes to delivery arrangements.