Our couriers will always make at least 1-2 delivery attempts to your delivery address. If they cannot reach you, they will either deliver it to your nearest Access Point or return it to the sender.
💡 Tip: To check your parcel's current location, you can visit our article on how to track your order.
Upon checking the tracking information, you'll probably be encountered with either of these scenarios:
1) If your parcel is still on its way, you can reschedule your delivery from the courier notifications you would've received in your email address:
You may also sign up to UPS My Choice or My DHL Parcel, which allows you to reschedule or change your delivery address online.
2) If your parcel was already delivered to an Access Point, you'll sadly not be able to rearrange the delivery. This will be held for 7-10 days, and you'll need to pick it up with a valid ID.
3) If your parcel is returning or was returned to the sender, please contact us through this form, and we'll either arrange a new delivery or refund you for your order.
In any case, you can always contact our couriers to check your parcel's status.
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