After placing an order, you will receive an email from us containing all the details of your purchase. We may also be in touch if we need further information to verify your payment. Once your order is approved, the relevant Trouva boutique partner will aim to dispatch it within 2 business days.
Click into 'MY ORDERS', then click’ TRACK PACKAGE’ icon in the top right which will look like this:
Once you've brought up the delivery details screen, you can then find your tracking code. You can use this to track your delivery with your designated courier.
Depending on your location, delivery will normally take 3-5 business days from dispatch. We’ll be sure to keep you updated with tracking information and an estimated arrival date. You can also follow the delivery progress under ‘My Orders’ in your Trouva account.
If you order from multiple Trouva boutique partners, please keep in mind that your items will arrive separately. While we aim to always deliver within the specified times, we aren’t responsible for delays due to customs clearance or failed payment approval.