Where is my order?

Our tracking page allows you to check your order status and track it easily. You can do so by following these steps:

1) Go to your order review page with your email and order number.

💡 Tip: Your order number can be found on the confirmation email you received when your order was placed.

2) Check the order status:

• Awaiting boutique confirmation: the boutique hasn't still processed your order, this should be done in up to 3 days after the purchase.
• Track package: the boutique has already confirmed your order, and your tracking information is available.

3) If your tracking information is available, you can check the delivery status by clicking on "Track package".

4) Check the delivery status on the tracking page:

• Pre-transit: the parcel hasn't been dispatched yet.
• In transit: the parcel is on its way to you, and you may see where is it as well as an estimated delivery date.
• Out for delivery: the parcel is being delivered today.
• Delivered: the parcel has already been delivered.

📌 Important: Your tracking page has not updated in 3-4 days? Please contact our Support team using the contact form.