Where is my order?

You can find up-to-date tracking information for your order through your Trouva account. Once logged in, you will see the below screen.

Click into 'ORDERS', then click 'VIEW ORDER DETAILS' in the top right, the button will look like this:

You can then see the items you ordered, the order number, the status of your order, delivery address, contact details and tracking details. If you wish to track your order you can do so by clicking on the ‘TRACK PACKAGE’ icon in the top right which will look like this:

Below is a little break down of what the different status' mean:

Order placed: Your order has been received and is waiting boutique confirmation.

Waiting for collection: Your item is currently has been prepared for dispatch and is waiting a courier collection.

Dispatched: Your item is now with the designated courier and they'll be in touch soon to book in delivery.