There are some products that are not eligible for return.
The below are non-cancellable and non-refundable:
- Perishable products such as food, plants, perfumes and toiletries
- Personal products sold with a hygiene seal where that seal has been broken e.g. earrings, underwear and swimwear
- Personalised products and products made to order
- Any product that has been used, returned without original packaging or tags, or is returned in an unsaleable condition. Faulty items must be returned in their original packaging.
You can find more information on our Returns Page.