There are some return exclusions that you need to be aware of before initiating your return.
The below are non-cancellable and non-refundable items:
- Perishable products such as food, plants, perfumes and toiletries
- Personal products sold with a hygiene seal where that seal has been broken e.g. earrings, underwear and swimwear
- Personalised products and products made to order
- Any product that has been used, returned without original packaging or tags or is returned in an unsaleable condition. Faulty items must be returned in their original packaging.
- Please do NOT return any COVID-related items such as masks to boutiques as this poses a public health risk.
You can find more information on our returns page.