Our couriers may send automatic notifications to your registered email address once the parcel is dispatched, on its way, ready for collection, and delivered:
However, if you still haven't received any courier notifications, there are a few things you can try.
💡 Tip: if you haven't received a Trouva order confirmation email, please visit this article instead.
1) Check your spam folder to see if our couriers' notifications have landed there. If you cannot find anything, you can go ahead with the next recommendations.
2) Check the tracking information on your order following these steps.
3) Sign up to UPS My Choice or to My DHL Parcel with your email address and the tracking number provided in the step above.
Done! You should now be registered in our couriers' database and receive the notifications regarding your shipment.
📌 Your tracking has not updated in 3-4 days? Please contact our Support team using the contact form.
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