I was not at home when delivery was attempted

This will vary depending on the courier service that is delivering your package. The courier may make a number of delivery attempts before leaving a card for you to rearrange delivery, or instructions to pick up the parcel from a local Access Point.

Please use the tracking link and code supplied in your tracking email (or accessible from your Trouva account or Order Review section) to track the progress. The tracking link will also show if it has been delivered to a neighbour, taken back to depot or delivered to a local Access Point.

Some of our delivery partners, eg. UPS and DHL, also allow you the flexibility to manage your delivery. Please follow the links in their tracking emails to make any required changes to delivery arrangements.