How does Click & Collect work?

Some Trouva boutiques offer the option to place your order online and pick it up in-store for free. If a boutique has this option enabled, you'll be able to see it in the product page, along with its location.

Placing a Click & Collect order

To place a Click & Collect order, you'll have to add the item(s) to your bag and then continue to checkout. You will also have to fill in an initial delivery address, and then click on "Deliver to this address". Then, the Click & Collect will become visible, as well as the boutique’s opening hours.

Picking up a Click & Collect order

Once your order is placed, the boutique will have up to 72 hs to confirm it and prepare it. You'll receive an automatic email informing that your order is ready for collection.

Please make sure that you carry a valid ID with you, and that you have your order number at hand. Your order will be held in-store for a maximum of 7 days.

Returning a Click & Collect order

You can return your Click & Collect order either in person or by mail. Please follow our regular return instructions, which also apply to Click & Collect orders. We recommend that you get a proof of return, either a signed document or tracking information.