FAQ
General questions from orders and shipping to payment and refunds.
Order Queries
- How do I contact Trouva?
- How can I cancel my order?
- How can I get an order confirmation?
- What if I receive a wrong item?
- How do I place a Trouva order?
- How does Click & Collect work?
Delivery Queries
- Where is my order?
- Which delivery methods do you offer?
- What are your delivery times?
- Where do you ship to?
- How much do you charge for shipping?
- What happens if I'm not in when my order arrives?
Returns & Refunds
Payments & Promotions
- What payment methods do you accept?
- Do you offer gift cards?
- How do I use my discount code or gift card?
- When will I be charged?
- What currencies can I shop in?
- Why has my payment failed?
Products & Stock
- What is Trouva?
- How can I get more information about a specific product?
- Are your electronics and light fittings suitable for my country?
- How can I find out if a product becomes available again?
- Can you advise regarding size and fit?
- What is the guarantee for your products?