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  1. Customer Help Center
  2. Order Queries

Order Queries

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How to purchase from us, potential order issues and click & collect.

  • How do I contact Trouva?
  • How can I cancel my order?
  • How can I get an order confirmation?
  • What if I receive a wrong item?
  • How do I place a Trouva order?
  • How does Click & Collect work?
  • What if my order arrives damaged?
  • What if my order is faulty?
  • What if my order goes through twice?
  • Can I add more items to my order?
  • Can I mark an order as a gift?
  • What if an item missing on my order?
  • When will my order be processed?
  • Can I order over the phone?
  • What happens if my item is out of stock?
  • Can I reserve an item?
  • What if my order gets lost?
  • How do I place a Trade Order?