Logo
Submit a request
Sign in
  1. Customer Help Center
  2. Delivery Queries

Delivery Queries

Follow New articles New articles and comments

Information regarding delivery tracking, import duties and our couriers.

  • What are your delivery times?
  • Where do you ship to?
  • How can I track my order?
  • How much do you charge for shipping?
  • What happens if I'm not in when my order arrives?
  • Can I contact your delivery company?
  • Can you delay my delivery?
  • Can you deliver to PO BOX/ BFPO addresses?
  • Age verification on delivery
  • International product shipping restrictions
  • Do you offer same day delivery?
  • Will I be charged customs or duties?
  • Where do you ship from?
  • Which delivery partners do you work with?
  • Express Delivery
  • Do you deliver to the Channel Islands?
  • I was not at home when delivery was attempted
  • Tracking Says Delivered But I Never Received It
  • How do I reschedule a delivery?
  • I have not received any delivery updates
  • Can I provide additional delivery instructions?
  • Can I request delivery to an Access Point?
  • Can I change my delivery address?
  • Why am I receiving my order across multiple parcels?
  • Where do you ship to?
  • I was not at home when delivery was attempted
  • Where is my order?
  • My parcel shows 'delivered' but I haven't received it?
  • How do I reschedule a delivery?
  • I have not received any delivery updates on my order
  • 1
  • 2
  • ›
  • »