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  1. Customer Help Center
  2. Delivery Queries

Delivery Queries

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Information regarding delivery tracking, import duties and our couriers.

  • Where is my order?
  • Which delivery methods do you offer?
  • What are your delivery times?
  • Where do you ship to?
  • How much do you charge for shipping?
  • What happens if I'm not in when my order arrives?
  • Can I contact your delivery company?
  • Can you deliver to PO BOX/ BFPO addresses?
  • Is adult signature required upon delivery?
  • Will I be charged customs or duties?
  • Where do you ship from?
  • How can I receive delivery updates?
  • Can I change my delivery address?
  • Why is my order being sent in multiple parcels?
  • My parcel shows as delivered, but I haven't received it?
  • How do I reschedule a delivery?